Was on a solo trip and stayed here just for a night. Booked a Deluxe room but got a free upgrade to an Executive room during Check in, which felt good. However, when I checked with one of staff on the difference between the two rooms he said, only the Executive room has a window in the bathroom. I failed to understand how that could be an exclusive feature and a differentiator. Usually it's the room size and all that's different. Anyway, coming straight to the Good and Bad.
What's good -
- The room is decent and spacious.
- Good sturdy mattress. Not too firm and not too soft. Not the cheap soft mattress that makes you feel like you've sunk into the bed.
- Good location and easily accessible.
- The booking came free complimentary breakfast and Lunch/Dinner. More on this later.
What's bad-
- The A/C in the room was very noisy even on the lowest fan setting. This could be bothersome.
- The bathroom is quite small. The washbasin was placed in an odd way.
- I don't think there is car parking facility.
- Restaurant service could be improved. When I went for the so called complimentary dinner, they gave a MAP plan menu. But I didn't want anything from it so ordered from the usual menu. They said since I didn't take anything from the MAP menu, I can order from the usual menu as complimentary causing some confusion. There was some back and forth by the waiter due to this.
-Facility maintenance could be improved. Not at the best of shapes. Broken tiles and a towel stand that's not fit properly. Attaching photos.
Although they call it 4 star property, I think it's between 3 and 4. That's all.